PRIVACY POLICY AND GENERAL TERMS OF USE

Soteck Clauger designs, installs, and maintains hygienic air handling, energy-efficient, and industrial refrigeration systems for the food processing and manufacturing industries in Eastern Canada. Based in Victoriaville since 1993 and a member of the Clauger Group, the company helps plants protect their products, ensure the safety of their processes, and reduce their energy consumption.

Welcome to the Soteck-Clauger website ( www.soteck.com ). By accessing our platforms or using our services, you acknowledge that you have read and understood this policy and these terms and conditions of use, and you agree to be bound by them. We reserve the right to modify them at any time without notice, in accordance with the laws applicable in Quebec. Your continued use of the site constitutes your acceptance of the revised versions.

1. Personal Information Protection

Collection and consent

In accordance with the Act respecting the protection of personal information in the private sector (LPRPSP) and Quebec’s Bill 25, we collect and process only the personal information required to provide our services, with the explicit or implicit consent of users. Consent may be withdrawn at any time, subject to applicable legal requirements.

Definition of personal information: any information that can identify you, including your first name, last name, age, telephone number, postal address, e-mail address, IP address, etc.

On this site, we may collect your data through :

Various forms, e.g. a contact form, a job application form, a registration form, a purchase form, etc.
Third-party tools such as Google Analytics, Google Tag Manager, Facebook, etc.

When you fill out a form on this site, you agree that we may communicate with you by e-mail and by other means to send you information that we deem relevant.

On this site, we may collect the following data about you:

Personal information that you have voluntarily provided by filling out a form on our Web site, such as your first name, last name, telephone number, e-mail address, company name, etc.
Personal information included in any document related to the sending of attachment(s)
Data collected through contests, surveys, chat tools, newsletter subscriptions, etc.
Data collected by tools such as Google Analytics, Google Tag Manager, Facebook, etc.

We use the information collected by this site for the following purposes:

Follow up on your request for information, job application, event registration, etc.
To improve our services
For marketing and market analysis purposes
To target your needs and preferences

This data may also be used for other purposes with your consent.

This information is protected and used only for the purposes for which it was collected. We undertake to anonymize or pseudonymize data whenever possible.

DATA SECURITY AND REGULATORY COMPLIANCE

We apply rigorous security standards to prevent loss, theft or unauthorized access to personal information. We use physical, administrative and technological safeguards that comply with the requirements of Bill 25 and applicable ISO standards for information security.

We are also committed to complying with current industry regulations, particularly those governing public procurement and calls for tender in the consulting engineering and construction sectors.

We carry out regular audits of our data management systems to ensure that our security processes are constantly updated.

Personal information collected by this site is not transmitted to any third party and is processed solely by us.
Personal information will be stored on this site’s computer systems under reasonable security conditions.
The personal information we collect and process is hosted exclusively in Canada.

We are committed to maintaining a high level of confidentiality of your personal information by integrating the latest technological security innovations. In the event of a security breach, we will take the necessary steps to limit any potential damage.

Security incident management and data breach notification
In the event of an incident compromising the security of personal information, we undertake to:

Take all necessary measures to limit the impact of the violation;
Promptly inform the users concerned and the Commission d’accès à l’information du Québec, in accordance with the requirements of Bill 25;
Implement corrective actions to prevent similar incidents in the future.

Access, rectification and portability of information
In accordance with PHIPA, you have the right to:

Request access to your personal information and correct any inaccuracies;
Request the deletion of your personal data under certain conditions;
Obtain a copy of your personal information in a structured and readable format.

To exercise these rights, please contact us at: confidentialite@soteck.com.

Communication and sharing of information
We do not share your information with third parties, except :

With our suppliers and contractual partners, who are subject to the same confidentiality obligations;
If required by law (e.g. governmental or judicial request) ;
In the event of company transfer, with prior notification to users.
We do not sell or rent your personal data.

Use of cookies and other technologies to collect personal information

This website uses cookies to deliver the services and features offered on this website and to enhance the user experience. By visiting this website and using its services, you understand and agree to the processing of personal data in accordance with our privacy policy, i.e. the deposit of third-party cookies intended to offer you, for example, personalized search, videos, share buttons, social platform content feeds, etc. We respect your privacy and your right to control your personal data. We are transparent about what data we collect and why.

This website uses cookies for the following purposes:

Site usage: recognize your browser as that of a previous visitor and save the preferences you set during your previous visit to this site.
Social networks: check whether you’re connected to third-party services (Facebook, Twitter, LinkedIn, Instagram, etc.).
Targeting: to enable targeting (e-mail, database enrichment) of users browsing this site, either subsequently or in real time.
Audience measurement: to track statistical data about site traffic (i.e., how users use this site in order to improve the site’s services) to help measure and study the effectiveness of interactive online content, features, advertising and other communications.

Definition of cookies
Cookies are data stored in files within the browser of your computer, tablet or smartphone. Cookies are accessed and stored by the websites you visit and by third parties who display advertisements on websites to recognize the browser. Websites can only access cookies that have been stored on your computer, tablet or smartphone. You can deactivate these cookies at any time (depending on your browser and version). If you delete or disable cookies from this website, you may experience interruptions or problems accessing the site.

Your settings regarding cookies and web beacons
You can configure your browser to do the following:

Accept all witnesses
Reject all witnesses
Be informed when a cookie is issued, including its validity period and content, and allow you to refuse its storage on your computer, tablet or smartphone.
Delete your cookies periodically

Retention period for information and technical documents
We retain your information for as long as necessary to fulfill the purposes for which it was collected or to meet our legal obligations. After this period, we destroy or anonymize your data.

In the context of public contracts and consulting engineering projects, technical and administrative documents are kept in accordance with current regulatory standards.

You can manage your cookie preferences here at any time by selecting the cookies you wish to accept:

2. SPECIFIC CONDITIONS FOR TECHNICAL DOCUMENTS AND ONLINE TRANSACTIONS

Use of technical documents
All technical documentation (drawings, specifications, reports) is provided for information only and does not constitute a contractual commitment. Use of these documents is the sole responsibility of the user.

Processing submission requests
Information submitted via our online forms is treated confidentially and used only for the intended purpose. We guarantee the non-disclosure of data submitted as part of requests for quotations.

Clause on electronic contracts
Exchanges made via our website may be considered as having contractual value if they are expressly identified as such.

Liability for online transactions
We are not liable for transmission errors or unauthorized interception of data during online transactions. We recommend that users adopt appropriate security measures when interacting with our platform.

3. SOCIAL RESPONSIBILITY AND ESG COMMITMENT

Responsible practices and sustainable development
We integrate sustainable development principles into our business practices.

Supplier and subcontractor data protection
We are committed to protecting the information shared by our partners, suppliers and subcontractors as part of our business relationships. We are also committed to adopting eco-responsible practices in our data management and digital infrastructure to minimize our environmental footprint.

4. APPLICABLE LAW AND DISPUTE RESOLUTION

Competent courts
Any dispute relating to the use of our website shall be submitted to the courts in the district of Arthabaska, Quebec.

Mediation and arbitration
Before taking any legal action, we prefer to use mediation or arbitration to settle disputes amicably. We also encourage the use of dispute resolution clauses incorporating collaborative approaches for rapid and efficient resolution.

5. CONTACT AND ADDITIONAL INFORMATION

Compliance Officer:
Mr.Jérôme Proulx
Soteck-Clauger
1171 – Suite 200, rue Notre-Dame Ouest, Victoriaville (Québec), G6P 7L1
E-mail: confidentialite@soteck.com
Telephone: 819-758-0313

If you have any questions or complaints, please contact us at: confidentialite@soteck.com

6. POLICY AND TERMS MODIFICATION

We reserve the right to modify this policy and these conditions at any time. It is your responsibility to read them regularly. Any changes will be announced on our website. We undertake to inform users of important changes by means of a notice on our website or by e-mail, as the case may be.

7. INTELLECTUAL PROPERTY

All intellectual property on the site is owned by us or our licensors and includes all copyrighted material, trademarks and patents. All trademarks are owned, registered and/or licensed by us. All content on the site including, but not limited to, text, software, code, design, graphics, photos, sounds, music, videos, applications, interactive features and other content, is a collective work under Canadian or other copyright law and is the property of Soteck-Clauger. The material on this site may not be copied, reproduced, republished, uploaded, posted, transmitted, distributed or modified, in whole or in part, whether in text, graphic, audio, video or executable form, without our written permission.

8. USE OF COMPANY CONTENT

We may provide you with certain information as a result of your use of the Site, including, without limitation, documents, data or information developed by us, or any other items that may assist you in using the Site or Services (“Company Content”). Company Content may not be used for any purpose other than the use of the site and the services offered on the site. Nothing herein shall be construed as granting you any license or intellectual property rights.

9. ACCEPTABLE SITE USE

You agree not to use the Site for any unlawful purpose or any purpose prohibited by this clause. You agree not to use the Site in any manner that could harm Soteck-Clauger’s Site, services or business.

You also agree not to use the site for the following purposes:

a) harass, abuse, threaten or otherwise violate the rights of any person;
b) infringe the intellectual property of Soteck-Clauger or any other third party;
c) upload or transmit computer viruses or any other software that may damage the property of Soteck-Clauger or others;
d) commit fraud ;
e) create or participate in gambling activities, lotteries or illegal pyramid schemes;
f) publish or distribute obscene or defamatory material;
g) publish or distribute any material that incites violence, hatred, or discrimination against any group;
h) unlawfully collect information about others.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law, we will not be liable for any damages you may suffer as a result of your use of the site. Soteck-Clauger’s maximum liability arising from your use of the Site is limited to one hundred (100) Canadian dollars. This applies to any claim including, but not limited to, loss of profits or revenue, consequential or punitive damages, negligence, civil liability or fraud of any kind.

11. NEWSLETTER—COMMUNICATIONS

By checking the box in the form, I authorize Soteck-Clauger and its associates to send me promotional communications, special offers and information on new products/services. I understand that I may unsubscribe at any time by using the unsubscribe links included in communications.

Date of last update : July 2025