PRIVACY POLICY AND GENERAL TERMS OF USE

Date of last update : July 2025

The French version of this text shall always take precedence over our English translation, both operationally and legally.

Welcome to the Soteck-Clauger website(“www.soteck.com”). By accessing our platforms or using our services, you acknowledge that you have read, understood and agree to be bound by this policy and these terms and conditions of use. We reserve the right to modify them at any time without notice, in accordance with the laws applicable in Quebec. Your continued use of the site constitutes your acceptance of any revised versions.

1. Personal Information Protection

In accordance with Quebec’s Personal Information Protection Act in the Private Sector (LPRPSP – Loi sur la protection des renseignements personnels dans le secteur privé) and Bill 25 (Loi 25), we collect and process only the personal information necessary to provide our services, with explicit or implicit user consent. Consent may be withdrawn at any time, subject to applicable legal obligations.

Definition of personal information: any information that can identify you, including your first name, last name, age, phone number, postal address, email address, IP address, etc.

On this site, we may collect your data through:

Various forms, for example a contact form, a job application form, a registration form, a purchase form, etc.
Third-party tools such as Google Analytics, Google Tag Manager, Facebook, etc.

When you fill in a form on this site, you agree that we may communicate with you by email and by other means to send you information that we consider relevant.

On this site, we may collect the following data about you:

Personal information you have voluntarily provided by filling out a form on our website, for example your first name, last name, phone number, email, company name, etc.
Personal information included in any document related to sending attachment(s)
Data collected through contests, surveys, chat tools, newsletter subscriptions, etc.
Data collected by tools such as Google Analytics, Google Tag Manager, Facebook, etc.

We use the information collected by this site for the following purposes:

To follow up on your request for information, job application, event registration, etc.
To improve our services
For marketing and market analysis purposes
To target your needs and preferences

This data may also be used for other purposes if you consent to it.

This information is protected and used only for the purposes for which it was collected. We are committed to anonymizing or pseudonymizing data whenever possible.

DATA SECURITY AND REGULATORY COMPLIANCE

We implement rigorous security standards to prevent loss, theft, or unauthorized access to personal information. We use physical, administrative, and technological protection measures that comply with Bill 25 (Loi 25) requirements and applicable ISO standards for information security.

We are also committed to complying with applicable industry regulations, particularly those governing public procurement and calls for tender in the engineering consulting and construction sectors.

We conduct regular audits of our data management systems to ensure continuous updates to our security processes.

Personal information collected by this site is not transmitted to any third party and is processed only by us.
Personal information will be stored in this site’s computer systems under reasonable security conditions.
The personal information we collect and process is hosted exclusively in Canada.

We are committed to maintaining a high level of confidentiality for your personal information by integrating the latest technological innovations in security. In the event of a security breach, we will take the necessary steps to limit any potential harm.

Security Incident Management and Data Breach Notification
In the event of an incident compromising personal information security, we commit to:

Taking all necessary measures to limit the impact of the breach;
Promptly informing affected users as well as Quebec’s Commission d’accès à l’information (Access to Information Commission), in accordance with Bill 25 requirements;
Implementing corrective actions to prevent similar incidents in the future.

Access, Correction, and Portability of Information
In accordance with the LPRPSP (Personal Information Protection Act in the Private Sector), you have the right to:

Request access to your personal information and correct it in case of inaccuracy;
Request deletion of your personal data under certain conditions;
Obtain a copy of your personal information in a structured and readable format.

To exercise these rights, contact us at: confidentialite@soteck.com.

Communication and Information Sharing
We do not share your information with third parties, except:

With our suppliers and contractual partners, who are subject to the same confidentiality obligations;
If required by law (e.g., government or court order);
In case of business transfer, with prior notification to users.
We do not sell or rent your personal data.

Use of cookies and other technologies to collect personal information

This website uses cookies to provide the services and features offered on it and to improve the user experience. By visiting this website and using its services, you understand and accept the processing of personal data in accordance with our privacy policy, including the placement of third-party cookies intended to offer you, for example, personalized search, videos, sharing buttons, social media platform content feeds, etc. We respect your privacy and your right to control your personal data. We are transparent about the data we collect and the justifying reasons.

This website uses cookies for the following purposes:

Site usage: Recognize your browser as that of a previous visitor and record the preferences you set during your previous visit to this site.
Social networks: Verify if you are connected to third-party services (Facebook, Twitter, LinkedIn, Instagram, etc.).
Targeting: Enable targeting (email, database enrichment) retrospectively or in real-time of users browsing this site.
Audience measurement: Track statistical data on site traffic (i.e., how users use this site to improve its services) to help measure and study the effectiveness of online interactive content, its features, advertisements, and other communications.

Cookie Definition

Cookies are data stored in files within the browser of your computer, tablet, or smartphone. Cookies are accessible and recorded by the websites you visit and by third parties that display advertisements on websites to recognize the browser. Websites can only access cookies that have been stored on your computer, tablet, or smartphone. You can disable these cookies at any time (method specific to browser and version). If you delete or disable cookies from this website, you may encounter interruptions or access problems to the site.

Your Cookie and Web Beacon Configuration

You have the choice to configure your browser for the following actions:

Accept all cookies
Reject all cookies
Be informed when a cookie is issued, including its validity period and content, and allow you to refuse its recording on your computer, tablet, or smartphone
Delete your cookies periodically

Retention Period for Information and Technical Documents

We retain your information as long as necessary to achieve the objectives of their collection or to meet our legal obligations. After this period, we destroy or anonymize your data.

In the context of public procurement and engineering consulting projects, technical and administrative documents are retained in accordance with applicable regulatory standards.

2. SPECIFIC CONDITIONS FOR TECHNICAL DOCUMENTS AND ONLINE TRANSACTIONS

Use of Technical Documents
Any technical documentation made available (plans, specifications, reports) is provided for informational purposes and does not constitute a contractual commitment. Use of these documents is entirely the user’s responsibility.

Processing of Tender Requests
Information submitted through our online forms is processed confidentially and used only for intended purposes. We guarantee non-disclosure of data submitted as part of tender requests.

Electronic Contracts Clause
Exchanges conducted through our website may be considered to have contractual value when expressly identified as such.

Online Transaction Liability
We are not responsible for transmission errors or unauthorized data interception during online transactions. We recommend users adopt appropriate security measures when interacting with our platform.

3. SOCIAL RESPONSIBILITY AND ESG COMMITMENT

Responsible Practices and Sustainable Development

We integrate sustainable development principles into our business practices.

Protection of Supplier and Subcontractor Data

We are committed to protecting information shared by our partners, suppliers, and subcontractors as part of our business relationships.

We are also committed to adopting eco-responsible practices in our data management and digital infrastructure to minimize our environmental footprint.

4. APPLICABLE LAW AND DISPUTE RESOLUTION

Competent Courts

Any dispute relating to the use of our website will be submitted to the courts in the Arthabaska district of Quebec.

Mediation and Arbitration

Before any legal action, we favor a mediation or arbitration process to resolve disputes amicably. We also encourage the use of dispute resolution clauses incorporating collaborative approaches for quick and efficient resolution.

5. CONTACT AND ADDITIONAL INFORMATION

Compliance Officer:
Mr. Jérôme Proulx
Soteck-Clauger
1171 — Suite 200, Notre-Dame Street West, Victoriaville (Quebec), G6P 7L1
Email: confidentialite@soteck.com
Phone: 819-758-0313

For any questions or complaints, contact us at: confidentialite@soteck.com

6. POLICY AND TERMS MODIFICATION

We reserve the right to modify this policy and these terms at any time. It is your responsibility to review them regularly. Any modification will be announced on our website.

We commit to informing users of significant changes through a notice on our website or by email, as applicable.

7. INTELLECTUAL PROPERTY

All intellectual property on the site is owned by us or our licensors and includes any element protected by copyright, trademark, or patent. All registered trademarks are owned, registered, and/or licensed by us. All content on the site including, but not limited to, text, software, code, design, graphics, photos, sounds, music, videos, applications, interactive features, and any other content, is a collective work under Canadian law or any other copyright law and is the property of Soteck-Clauger. Elements appearing on this site may not be copied, reproduced, republished, downloaded, displayed, transmitted, distributed, or modified, in whole or in part, whether in textual, graphic, audio, video, or executable form, without our written authorization.

8. USE OF COMPANY CONTENT

We may provide you with certain information due to your use of the site, including, without limitation, documents, data, or information developed by us, or any other element that could assist you in using the site or services (the “Company Content”). Company Content may not be used for any purpose other than using the site and services offered on the site. Nothing herein may be interpreted as granting you a license or intellectual property rights.

9. ACCEPTABLE SITE USE

You agree not to use the site for unlawful purposes or any other purpose prohibited under this clause. You agree not to use the site in any way that could harm the site, services, or Soteck-Clauger’s business operations.

You also agree not to use the site for the following purposes:

a) harassing, abusing, or threatening others or otherwise violating a person’s rights;

b) violating the intellectual property of Soteck-Clauger or any other third party;

c) uploading or transmitting computer viruses or any other software that could damage Soteck-Clauger’s or others’ property;

d) committing fraud;

e) creating or participating in illegal gambling, lottery activities, or pyramid schemes;

f) publishing or distributing obscene or defamatory material;

g) publishing or distributing any material that incites violence, hatred, or discrimination against any group;

h) illegally collecting information about others.

10. LIMITATION OF LIABILITY

We are in no case responsible for damages you might suffer arising from your use of the site, to the full extent of the law. Soteck-Clauger’s maximum liability arising from your use of the site is limited to one hundred (100) Canadian dollars. This applies to any claim including, without limitation, loss of profits or revenue, indirect or punitive damages, negligence, civil liability, or fraud of any kind.

11. NEWSLETTER—COMMUNICATIONS

By checking the box in the form, I authorize Soteck-Clauger and its associates to send me promotional communications, special offers, and information about new products/services. I understand that I can unsubscribe at any time using the unsubscribe links included in communications.